Analysis
The Analysis phase involves:
- Review and analysis of existing materials / documents
- Evaluation of your existing culture
- Identification of key personnel for facilitating a true buy-in and implementation
- In-depth interviews with key personnel
- Identification of a reference group and steering committee
- Definition of KPI’s for current reviews
- Planning of resources
- Challenging the managers’, leaders’ and key personnel committement to change
Direction
In the Direction stage, Find Solutions works with:
- SWOT analysis to identify the best path
- Design of efficient structures for the desired change, including continuous feedback to ensure change is embraced at all levels
- Establishing decision making materials
- Workshops for management to facilitate it’s decision
Acceptance
In the acceptance phase Find Solutions focuses on:
- In-depth interviews with key personnel to establish change champions
- Identify and train change champions
- Management meeting and the creation of a communication package to leaders and employees
- Communication Plan, in collaboration with the Communications Department
Implementation
In the implementation phase Find Solutions focuses on:
- Frequent meetings with team leaders and change champions
- Ongoing support to leaders and managers to secure their active role in the change
- Transparent and crisp follow up to leadership
- Engage employees by facilitating ongoing dialogues between managers and employees
- Individual support and coaching to managers
- Quickly redirect employees and managers who are lost
- Effective project management to maintain speed and secure delivery at every step in the change process
Follow up
In the follow-up phase Find Solutions addresses:
- Production of a scorecard including pre-defined indicators
- A workshop with managemant to review ”Lessons Learned” and how the organisation should embrace and accept change
Feedback
Feedback is managed throughout the process. It involves:
- Frequent feedback and cascading to all involved personnel and managers, adjusting the process where necessary
- Frequent support to leaders and employees, individual coaching or coaching in groups
- Ensure that leaders and employees are kept informed to secure their true engagement
- Celebrate success